Return & Refund Policy
30-Day Return Guarantee
We want you to love your purchase. If you’re not completely satisfied, you may request a refund or replacement within 30 days of delivery for the following reasons:
- The item arrived faulty, damaged, or defective
- The wrong size, color, or item was received
- The product does not match the description or images on our website
Please note that requests made after the 30-day period or due to a change of mind may not be eligible for a full refund.
Refund Options
Depending on your case, you can choose between:
- Full refund to your original payment method, or
- Replacement of the affected item (at no cost to you)
Refunds are processed within:
- PayPal: 3–5 business days
- Credit/Debit Card: up to 10 business days after approval
No Need to Return Policy
To simplify the process, in most cases, you do not need to ship the item back.
Simply provide clear photos and a description of the issue to our support team, and we’ll handle the rest.
How to Request a Refund or Replacement
- Contact us at help@cusmactic.com with your order number.
- Describe the issue and attach photos if applicable.
- Our support team will confirm your request and offer a resolution within 1–2 business days.
Exceptions
We may not be able to offer refunds or replacements if:
- The request is made after 30 days of delivery
- The issue results from incorrect shipping details provided by the customer
- The product matches the specifications and personalization selected at checkout
- The item has been worn, washed, or altered
One-Year Limited Warranty
All products are covered by a one-year limited warranty against manufacturing defects.
If a product fails under normal use within this period, please contact us for a replacement or repair at no additional cost.
