Shipping Information

Processing Time
All orders are processed within 1–3 business days after payment is confirmed. During high-demand periods, please allow up to 5 business days for processing.

Shipping Methods & Delivery Times (US)
We currently ship within the United States.

- Standard Shipping (Free): 5–10 business days

- Express Shipping ($9.99): 3–5 business days

* Express shipping are not available for P.O. Box addresses.

International Shipping
We also ship internationally to selected countries. Delivery typically takes 7–15 business days, depending on your location and customs clearance.

Order Tracking
Once your order is shipped, you will receive a tracking link via email to follow your package’s journey to your address.

Shipping Delays
Most packages (over 97%) arrive on time. However, delays may occur due to severe weather, incorrect address details, customs inspections, or carrier issues.
If your order is delayed beyond the estimated time, please contact us at help@cusmatic.com— we’ll make it right.

Incorrect or Missing Address Information
Please double-check your shipping information before checkout. Orders returned due to incorrect addresses may incur additional shipping costs for re-delivery.

Customs, Duties, and Taxes (for international orders)
Import duties and taxes are not included in the product price. These charges are the buyer’s responsibility and are determined by your local customs office.